Active Calls
See calls happening now and identify the caller, destination and elapsed time.
In the CRM: Voice Features → Phone System → Status → Active Calls
Check a conversation while it is happening
Active Calls shows current calling activity in the phone system. It helps an operator identify an enquiry in progress and see where the call is going.
Use this screen for the present moment. Use Call Detail Records when you want to find a completed call or review an earlier customer conversation.
Read the current activity
- Open Voice Features → Phone System → Status → Active Calls.
- Find the caller by Caller Name or Caller Number, then check Destination.
- Review Duration to see how long the displayed call has been running.
- Use Pause Refresh when you need a moment to inspect a row. Enable refresh again to return to the live view.
Understand the available controls
The available columns and actions depend on the phone-system role. A checkbox selection can pause refresh while you work with the selected rows. Check the selected caller and destination before confirming a call-handling action.
| Control or column | What it means |
|---|---|
| Caller Name and Caller Number | The caller identity available for the current call. |
| Destination | Where that call is directed. |
| Duration | The elapsed time shown for the active call. |
| Show All | An expanded view when your phone-system access offers it. |
| Listen / Eavesdrop | An offered supervision action for listening to a selected call. |
| Hangup | Ends the selected call after the offered confirmation. |
Support the sales team in real time
A coordinator can use the live view to locate an active enquiry while another adviser prepares the appointment or follow-up details. Use Operator Panel for its extension cards and transfer controls.
For calls delivered to a buyer, check the live destination here and use Sell Leads & Calls for the campaign’s delivery and transaction results.