Stats & Reports
See what your marketing brings in, how your team responds and where to focus next.
In the CRM: Stats & Reports
Turn activity into a useful next step
A report is most useful when it answers a business question. Are messages reaching people? Which advertised number receives calls? Are enquiries being worked? Who is setting appointments? Use the matching report, then open the conversation, contact or calendar entry to understand the result.
Telnyx is your carrier for the business numbers you connect to Mango9. Mango9 brings those numbers together with your staff and buyer extensions, campaigns, leads and conversations. These reports help you review that work in one place.
Choose the right report
| Menu item | Business question | What to review |
|---|---|---|
| SMS Stats | Are our texts reaching their destinations? | Sent and delivered totals by time period and agent. |
| CALL Stats | When do calls arrive, and how well are they being answered? | Hourly call volume, connected minutes and answering statistics. |
| Call Tracking Report | Which number or marketing source brought the call? | Original number, source label, extension, final destination and outcome. |
| Lead Stats | Is the team moving enquiries forward? | Agent activity, lead statuses, ownership and sharing. |
| Appointment Report | Who is filling the calendar? | Scheduled entries, who set them, dates, users and statuses. |
| Custom SMS Reports | Can I download messages with a particular delivery result? | A report job for your selected dates and delivery status. |
Review a marketing campaign from enquiry to booking
For example, a remodeling company can advertise a Telnyx number, let an AI agent answer common questions and help book consultations, then continue the conversation by SMS. A lead business can organize enquiries by service area and distribute suitable opportunities to buyers. Reports help both businesses see where follow-up needs attention.
Read each report for the result it measures: delivery, connection, contact progress or a scheduled entry. Check the contact and campaign records when reviewing a sale or buyer outcome.
- Choose a business number for the campaign and give it a recognizable source label in My Numbers, such as Spring service ads.
- Route calls to the staff extension, buyer or configured AI agent that should handle the enquiry. Give staff and buyers their own extensions so handoffs have a clear destination.
- Use Call Tracking Report to review calls to that number and the destinations reached. Use CALL Stats to spot busy hours and missed calls.
- For text follow-up, use a suitable SMS template and review delivery in SMS Stats. Open the conversation to see replies and continue helping the customer.
- Review Lead Stats and Appointment Report to see the team’s next steps. For calls or leads sold to buyers, use the related campaign reports to review distribution and billing.