Stats & Reports
Call Detail Record Statistics
Access detailed call statistics that summarize all call information. Monitor key performance metrics including Volume, Minutes, Calls Per Minute, Missed calls, ASR (Answer-Seizure Ratio), and ALOC (Average Length of Call).
Visual Analytics
The interactive chart displays real-time trends throughout the day with color-coded metrics:
- Volume: Total call volume over time
- Minutes: Total call duration in minutes
- Calls Per Min: Call frequency rate
- Missed: Missed call count
- ASR: Answer-Seizure Ratio percentage
- ALOC: Average Length of Call
Hourly Breakdown
View detailed hourly statistics in the data table below the chart. Each row shows the date, time range, and all metrics for that hour, allowing you to identify peak call times and performance patterns.