SMS Stats
Compare texts sent with delivery results and choose where to follow up.
In the CRM: Stats & Reports → SMS Stats
Read the delivery chart
SMS Stats shows SENT and DELIVERED totals. It is a quick way to review a reminder campaign, promotion or team member’s texting activity. Open SMS Stats from the menu, then choose the agent and time period you want to review.
| Control or result | How to use it |
|---|---|
| Agent selector | Choose the available account or agent whose messages you want to review. |
| Daily | Review the recent daily totals; the chart covers the last 30 days. |
| Weekly, Monthly or Yearly | Look for a broader pattern. Weekly covers 10 weeks and Yearly covers five years. |
| All | Show the available period charts together. |
| SENT | Messages recorded as sent in that period. |
| DELIVERED | Messages with a recorded delivery result. |
Make a useful comparison
- Choose the agent or account and the period that matches the activity you are checking.
- Move over a chart point to read its values. Use the chart legend to focus on a series when needed.
- Compare sent and delivered totals for the same dates. Recent delivery results may still be arriving.
- Open the SMS conversation for replies and the contact record for follow-up. A delivery result tells you about delivery; the conversation tells you what the customer said.
- For a downloadable list by delivery status, open Custom SMS Reports and request the matching date range.
Use it in a marketing workflow
A service company can use an SMS template to follow up with customers about seasonal maintenance. SMS Stats helps the manager check delivery after the send; the inbox shows customers who replied and need attention. Appointment Report then helps review the bookings created.
An AI agent can continue an SMS conversation using the configured business number and its instructions. Review the actual conversation and appointment record to understand what happened after delivery.