Supervisor
Bring your Mango9 setup, marketing and daily work into one conversation with your AI teammate.
In the CRM: Command Center → Supervisor
Tell it the result you want
Spend more time winning business and less time moving between screens. Supervisor brings Mango9’s tools together around your goal: organize new leads, prepare a campaign, follow up with customers or get your team ready to take calls.
Talk to it in plain language. It can check account information, open the right workspace, prepare forms and messages, and carry out the actions you confirm. Continue the conversation as the work develops, with its results visible in Command Center.
Start your first conversation
- Sign in to the Mango9 CRM your business uses, then choose Command Center at the top of the menu. The chat icon opens Supervisor; the expand arrow opens the full workspace.
- Type your request in Message Mango9 Supervisor and select the send arrow. Give it the business goal and any useful details: campaign, contact group, sender, person responsible and timing.
- Answer any follow-up questions. When it prepares an action, review the customer, message, number, amount or date involved and confirm the work you want.
- Read the result, then ask for the next step in the same conversation. Use Chats to return to your previous conversations.
A useful first request: “Check my account setup and help me prepare a follow-up campaign for new enquiries. I want my team to call them and send a welcome text.”
One place to see the work
The full Command Center keeps the conversation beside the work being done. You can move from an idea to a prepared action and then check its result without losing the thread.
- Supervisor chat: describe the job, ask questions and continue the conversation.
- Actions: review the work prepared for you and take the next step.
- Chats: find a previous conversation or start a fresh one for another job.
- Agent activity: see recent results and filter by agent when you want to focus on one area.
- Settings: manage the available Command Center options. Use the return control when you want to continue in the CRM.
Use it across your business
Give Supervisor a clear outcome, and let the conversation connect the parts of Mango9 that support it. Here are useful starting points.
| Your goal | What Supervisor can help with | A request to try |
|---|---|---|
| Get your account ready | Check account settings and available users, numbers, email senders and AI agents; open the relevant setup screens and prepare changes. | “Check my setup and help me get the sales team ready to call and text.” |
| Organize new enquiries | Find contacts and groups, prepare imports, add notes and organize follow-up tasks. | “Help me organize these new leads and create follow-up tasks for my team.” |
| Prepare a marketing campaign | Work on campaign details, messages, templates and follow-up workflows; review the prepared actions together. | “Help me prepare a campaign for our spring service offer and draft the first follow-up.” |
| Keep appointments moving | Check calendar information and prepare scheduling or task actions. | “Help me arrange a follow-up appointment with this customer and add a task for the salesperson.” |
| Move from interest to a sale | Prepare quote and invoice details and the messages that accompany them. | “Prepare a quote for this customer using the service items we discussed.” |
Build a complete marketing journey
Imagine you run a home-services business. A new campaign brings in enquiries. Ask Supervisor to help organize the leads, prepare a welcome message and create follow-up tasks. Your team uses its assigned extensions, while a configured customer-facing AI agent can answer the campaign number, qualify the enquiry and book an appointment.
If you generate leads for other businesses, use the same approach to prepare the campaign, organize buyers and follow up on delivery. Your Telnyx carrier supplies the calls and texts; Mango9 manages the leads, people and marketing process.
Supervisor helps you run the business from inside Mango9. The AI agents assigned to your numbers handle the customer conversations. Use them together to bring the planning, follow-up and customer experience into one connected process.