My Numbers
Find your phone numbers, set up calling and texting, and follow number transfers.
In the CRM: My Numbers
Choose the right page
My Numbers groups the phone-number tools in the same order as the CRM menu. Start with Manage to work on a number you already have.
| Menu | What it is for |
|---|---|
| Manage → Active Number | Find assigned numbers and review users, call routing and texting controls. |
| Port & Host → Port in requests | Move an existing phone number from its current provider and follow the request. |
| Dynamic CID → Dynamic Numbers | Choose a pool of numbers for outgoing caller ID rotation. |
| SMS Compliance | Register a business and its US local-number messaging campaign. |
Get a new number or bring one with you
Buy Numbers opens the Order Phone Numbers flow for a new local or toll-free number. A number search and a cart selection are separate from the final purchase.
Port & Host is for keeping a number you already use. Check portability, provide the requested authorization and bill, then follow the saved request. Keep the existing service active until the transfer is confirmed.
Connect the number to the right work
Buying or porting a number, setting its call route and registering it for business texting are separate steps. Success in one does not prove the others are ready.
- Open Manage → Active Number and find the phone number.
- Confirm the assigned user. Select the intended Voice destination and wait for routing verification.
- Review Forwarding and Set as Caller ID if those controls apply to the number.
- For texting, check the SMS Sender setting and the messaging registration required for the number.
- Test the intended calling or texting path and check its result before using the number for customer traffic.