Voice Features
đź“žOverview
Mango9 includes a full-fledged PBX (Private Branch Exchange) system that provides enterprise-grade telephony capabilities for businesses of all sizes. Our cloud-based PBX eliminates the need for expensive on-premise hardware while delivering advanced call management, routing, and monitoring features.
Whether you're running a small business, call center, or agency, Mango9's PBX gives you complete control over your voice communications with features like extensions, IVR menus, call queues, conference rooms, call recording, and real-time monitoring—all accessible from your web dashboard.
The system is fully scalable, allowing you to add users, phone numbers, and features as your business grows, with no additional infrastructure investment required.
Live Dashboard
Monitor your voice system in real-time with key metrics:
Live Calls
Max Concurrent
Recording Storage
Answered Calls
Call Block
Call Block allows you to prevent unwanted calls from reaching your system. Block spam, telemarketers, or specific numbers by adding them to your blocklist. Mango9 automatically rejects calls from blocked numbers with customizable handling options including busy signal, disconnect, or custom messages.
Call Centers
Mango9 Call Centers provide enterprise-grade inbound call handling with ACD (Automatic Call Distribution), real-time agent monitoring, and comprehensive reporting. Manage agent availability, set skill-based routing, monitor queue statistics, and generate performance reports. Features include wrap-up time, agent tiers, and overflow handling to optimize call center operations.
Call Detail Records (CDR)
Access comprehensive call logs with detailed information about every call. Mango9's CDR system tracks call duration, source/destination numbers, call disposition, and costs. Advanced filtering and search capabilities help analyze call patterns, generate billing reports, and monitor system usage. Export data for integration with billing systems or business intelligence tools.
Conference Centers
Set up dedicated conference facilities with PIN protection, moderator controls, and recording capabilities. Mango9 Conference Centers support hundreds of participants with features like mute all, kick participant, lock conference, and announcements. Create permanent or ad-hoc conferences with customizable greetings and hold music.
Contacts
Maintain a centralized contact directory accessible across all Mango9 features. Store contact information, call history, notes, and custom fields. Integrate with external directories via LDAP. Contacts appear in call logs, enable click-to-dial from the operator panel, and support caller ID lookup for incoming calls.
Follow Me
Forward calls to multiple destinations in sequence or simultaneously. Mango9's Follow Me feature rings your desk phone, mobile, and other numbers based on your preferences. Set up time-based rules, enable/disable destinations remotely, and customize ring timeout for each destination. Ensure you never miss important calls regardless of location.
Operator Panel
Real-time call control interface for receptionists and supervisors. Mango9's Operator Panel displays live extension status, active calls, and parking lots. Transfer calls, initiate three-way calls, park and retrieve calls, and monitor queue activity. Customizable layouts show the information most relevant to your operation.
Queues
Distribute incoming calls among available agents with Mango9's Queue system. Configure ring strategy (round-robin, longest idle, simultaneous), set maximum wait times, and provide caller position announcements. Monitor queue statistics in real-time including average wait time, abandoned calls, and service level. Overflow calls to voicemail or alternative destinations when queues are full.
Quick Menu
Access commonly used features instantly: