Phone System
Turn business numbers into an organized answering operation for staff, buyers and customer follow-up.
In the CRM: Voice Features → Phone System
Give every enquiry a clear route
Telnyx is your telephone carrier. It supplies the business numbers you buy and carries the calls and texts sent through those numbers. Mango9 brings the answering team, routing, conversations and marketing activity together.
A customer calls your public business number. The answering route can send that call to a staff or buyer extension, a group of phones, a queue or your configured AI agent. An extension is an internal phone destination assigned to a person or answering service.
Open Voice Features → Phone System. Use Applications to configure calling features and Status to review current activity and phone connections.
Set up the calling journey in the right order
- Choose your Mango9 plan and connect your Telnyx account in Settings → Connections. Complete the carrier and phone-system setup.
- Buy the business numbers you want under My Numbers. Give each campaign or business purpose a recognizable number.
- Create the extensions that will answer those calls, then assign the appropriate extension to each staff user or buyer.
- Choose the answering experience: one person, a Ring Group, a Call Center queue, an IVR greeting or a configured AI agent.
- Connect the business number to that route. Use Registrations and the live Status screens to check the answering team.
- Keep the next step ready: an appointment, an SMS template, a buyer handoff or a follow-up task.
Choose a feature by the result you want
| Business need | Where to go |
|---|---|
| Ring several advisers for one enquiry | Ring Groups |
| Hold callers in an organized answering queue | Call Centers and its Agents page |
| Offer “press 1 for sales” choices | IVR Menus |
| Route calls according to opening hours | Time Conditions |
| Switch manually between two answering destinations | Call Flows |
| Reach an adviser at another destination | Follow Me |
| Manage transfers and extension activity | Operator Panel |
| Keep messages and recorded greetings | Voicemail and Recordings |
| Arrange a telephone meeting | Conferences or Conference Centers |
| Keep phone-contact details together | Contacts |
| Review trends and individual calls | Dashboard, Call Detail Records, CDR Statistics and Extension Summary |
| See current activity and connected phones | Status |
Turn advertising into conversations and appointments
For a home-service campaign, advertise a Telnyx number and route the calls to your booking team. When several enquiries arrive together, a queue organizes the waiting line. Staff can confirm an appointment and send the details with an SMS template.
For lead or call sales, use Sell Leads & Calls to configure the campaign and buyer delivery. Assign buyers the extensions they need, choose the delivery route and review the campaign’s transaction results. The phone system provides the answering operation behind that handoff.
With an AI agent configured and assigned a number, the same journey can include an AI conversation, appointment booking and SMS follow-up. Give the agent your business information and connect the calendar and messaging setup it needs.