Mango9
Mango9

Dashboard Overview

What is the Dashboard?

The Mango9 Dashboard is a comprehensive interface that provides at-a-glance insights into your business communication system. It displays real-time statistics, recent activity, and quick access to important features.

Dashboard Features

Mango9 Dashboard Interface

System Overview

View user statistics including Web Users, Rest Users, and Inactive Users. Monitor system health and active user counts at a glance.

Missed Chats

Track missed chat conversations with timestamps and details. Never lose track of customer inquiries or support requests.

Upcoming Events

Calendar integration showing upcoming scheduled events, appointments, and reminders. Stay organized with your business schedule.

Marketing Statistics

Monitor marketing campaign performance including total leads, new leads, conversion rates, average conversion time, and leads contacted percentage.

Voice Statistics

The Dashboard displays comprehensive voice statistics over 30-day periods:

Voice Statistics Dashboard

Inbound Calls

Track incoming call volumes with detailed metrics. View trends and patterns in customer inquiries.

Outbound Calls

Monitor outgoing call activity across your organization. Analyze sales and support team performance.

SMS Statistics

Comprehensive SMS tracking with multiple time-based views:

SMS Statistics Dashboard

SMS Sent Statistics

Track daily, weekly, monthly, and yearly SMS sending volumes. Monitor communication patterns over time.

Queue Status

View queued messages waiting to be sent. Ensure smooth message delivery operations.

Delivery Tracking

Monitor sent, delivered, processing, and undelivered SMS. Track message success rates and identify issues.

SMS Delivery Statistics

Account Information

The Dashboard header displays important account details:

  • Available Agents:Shows how many agents are currently active and available
  • Account Balance:Your current account balance with quick top-up option
  • Time Zone:Current system time zone with customization option
  • Web Time:Real-time clock showing current system time

Pro Dashboard View

Access the Pro Dashboard for advanced analytics and detailed reporting. The Pro view offers enhanced visualizations and deeper insights into your communication data.

Tip: Click "View Pro Dashboard" link from the voice statistics section to access advanced reporting features.