Messaging
Turn interest into a text conversation, a booked appointment or a call with the right person.
In the CRM: Messaging
Put your business number to work
Telnyx is your carrier: it provides the numbers and carries the calls and text messages connected to Mango9. Mango9 gives your team the workspace around those conversations—contacts, campaigns, AI agents, appointments, extensions and lead or call routing.
Connect Telnyx, buy your business numbers, then create extensions and assign them to staff and buyers. Configure AI agents to use the appropriate numbers for calls and SMS. A prospect can respond to an offer, ask questions, book an appointment and reach the person who can help as part of the same business workflow.
Choose the tool for the job
| You want to… | Use | Why it helps |
|---|---|---|
| Send one offer to an audience | Bulk SMS | Reach a relevant group with one clear next step. |
| Read and answer incoming texts | Inbox | Turn a response into a real conversation. |
| Send a prepared first response | Inbox Auto Reply and Keywords | Acknowledge interest and explain what to do next. |
| Follow up over time | Drip Campaigns | Space out useful messages and optionally let AI answer questions. |
| Reuse your best wording | Templates | Keep offers and appointment follow-ups consistent. |
| Check the results | Campaigns, Auto Reply Rules and Reports | Review processing, automatic replies and delivery records. |
Marketing scenarios
| Scenario | A useful Mango9 workflow |
|---|---|
| Local services and appointments | Advertise a number, capture the enquiry, send a helpful text and let the AI agent answer questions or offer a booking link. A staff member takes the next call on their extension. |
| Selling leads and calls | Use a Telnyx number for the campaign, keep prospect details in Lead Fusion, and configure Sell Leads & Calls to route the opportunity to an appropriate buyer. Assign buyers extensions for their calling workflow. |
| An earlier prospect returns | Use a saved template to restart the conversation, then a short drip sequence to share useful information. Stop the sequence when the person replies and continue with an agent or AI. |
| Appointment follow-up | Send a clear reminder or follow-up, answer questions by SMS and keep the appointment in the calendar. |