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Mango9

Messaging

Choose the SMS tool that matches the job and check the sender before sending.

In the CRM: Messaging

Reviewed against the CRM source on October 10, 2026. Availability depends on your role, account and connection setup.

Current SMS menu

Current SMS menu
ItemPurpose
Bulk SMSCompose and send to an intended audience.
InboxReview inbound SMS.
Inbox Auto ReplyConfigure automatic responses for the inbox.
KeywordsRoute or respond to matching incoming text.
Campaigns / Drip CampaignsManage SMS campaigns and staged follow-up.
Sender IDsManage the permitted SMS sender.
TemplatesSave reusable message content.
URL GeneratorCreate and check campaign links.
Auto Reply RulesManage the available rule-based replies.
ReportsReview sends and delivery information.

Before the first send

  1. Confirm account/module access, an active sender and a working route.
  2. Use one phone you control and review the contact's communication preferences.
  3. Preview the message, merge fields and links.
  4. Send once and inspect the recorded delivery result.
  5. Check active workflows and auto-replies before enabling a second response path.