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Auto Reply Rules

Review messages sent by automatic replies and their delivery status.

In the CRM: Messaging → Auto Reply Rules

Check the automatic response

Auto Reply Rules opens the screen titled Auto Replies Reports. It shows the sending number, destination, message, date and delivery status. Create the wording in Inbox Auto Reply and connect it through the relevant number or keyword settings.

The delivery report reached from Auto Reply Rules in the Messaging menu. Select the image to enlarge it.

Find a reply

  1. Search by message keywords, contact number or date range, then choose GO.
  2. Check SenderId and Destination to see which number replied to which customer.
  3. Read Message and Status together to review the wording and delivery result.
  4. Choose Download Reports → CSV or Excel when you need a file.

Improve the first response

If customers answer an offer but do not take the next step, review the automatic reply. A brief acknowledgement and a clear question or booking action make the next step easy. Look in Inbox for the customer’s side of the conversation.