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Mango9

Inbox Auto Reply

Prepare a useful response for an incoming number or keyword.

In the CRM: Messaging → Inbox Auto Reply

Acknowledge interest quickly

An auto reply is prepared wording for a predictable first response. Thank a prospect and ask which service they need, or return offer details when someone texts a promotion keyword.

Add New opens the reusable reply form. Select the image to enlarge it.

Create a prepared reply

A sample static reply. The dynamic option uses a configured Stub Link for an integration; static is the straightforward choice for prepared wording. Select the image to enlarge it.
  1. Choose Add New. Select static for fixed reply text.
  2. Enter a recognizable Title, such as Consultation welcome. Mango9 supplies the AutoReply ID.
  3. Write the Message: identify the business, acknowledge the enquiry and explain the next step.
  4. Choose Add. Select the saved reply in the relevant number or keyword settings so it is used for that incoming route.
  5. Test from your own phone and confirm the receiving number and response.

Prepared wording or an AI conversation?

Use a static reply for a consistent acknowledgement. Use an AI agent or a drip campaign’s AI Auto-Reply when the response should adapt to the customer’s question. Explain the service, answer common questions and guide the person toward a call or booking.