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Mango9

SMS Report Downloads

Request delivery records for a date range and download the finished report.

In the CRM: Messaging → Reports

Create a file for review

Choose the dates and message status, launch a report job and return to the result in the list. Use the file to review campaign delivery or share a focused report with your team.

Launch job prepares a report; it does not send a text campaign. Select the image to enlarge it.

Request a report

  1. Mango9 supplies the Job_Id to identify the request.
  2. Choose Start Date and End Date. Select a message status such as SENT, DELIVERED, UNDELIVERED or QUEUED.
  3. Choose Launch job. The request appears in Report Jobs List.
  4. Check Job Status: Queued is waiting, Finished is ready and Failed did not complete.
  5. Use the File link for a finished job. Compare delivery with replies, calls and appointments when reviewing results.

Find the right report

Find the right report
QuestionWhere to look
Did the campaign finish processing?Messaging → Campaigns
Who replied?Messaging → Inbox
What did an automatic reply send?Messaging → Auto Reply Rules
Can I download delivery records?Messaging → Reports
How is SMS activity trending?Stats & Reports → SMS Stats