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Mango9

CALL Stats

Review call activity and answering patterns so your team is ready when customers call.

In the CRM: Stats & Reports → CALL Stats

Open your phone statistics

CALL Stats opens the phone workspace inside Mango9. Its Call Detail Record Statistics screen combines an hourly chart with a table. Allow the phone workspace to finish signing in before using its controls.

CALL Stats opens your phone statistics. The table gives the figures behind the chart. Select the image to enlarge it.

Understand the figures

Use the table when you need exact figures. The chart helps you spot a change; its different series use different measures. A connected call can reach a person, an AI agent or another answering destination, so open Call Tracking Report for the details.

Understand the figures
LabelPlain-English meaningHow it helps
VolumeNumber of calls recorded in the period.Find the times when your team is busiest.
MinutesConnected call time expressed in minutes.Review how much time the team spends on calls.
Calls Per MinThe report’s rate of call activity.Compare the pace of calls across periods.
MissedCalls counted as missed by the phone system.Find periods that need a closer look or a callback review.
ASRAnswer-seizure ratio: answered calls divided by total calls. The table shows the percentage.Review how often calls connect.
ALOCAverage length of an answered call, in minutes.Compare typical connected-call length.

Review and share the results

  1. Check the dates and hours in the table, then find the busiest periods on the chart.
  2. Use the legend to show or hide a chart series when comparing activity.
  3. Use Extension Summary to move to the available extension-level summary.
  4. Use Download CSV to work with the statistics in a spreadsheet.
  5. Open Call Tracking Report to inspect the number called, source, destination and outcome of individual calls.

Plan coverage around your advertising

If calls increase during a promotion, check whether your answering pattern keeps up. You can plan staff coverage, review extension routing and configure an AI agent to handle enquiries and appointment requests on the business number. Compare another period after making the change.

For a business selling calls, use these figures alongside the call campaign and buyer records. Call volume helps describe activity; campaign records explain the distribution and commercial outcome.