Feature Codes
Use the phone system’s shortcut reference for transfers, forwarding and everyday call handling.
In the CRM: Voice Features → Feature Codes
Find the shortcut for the job
Feature Codes is the phone system’s quick-reference page. It groups shortcuts by the task: parking, voicemail, paging, transfers, forwarding, conferencing, recording and utility features. Open it when you need to understand a code before using it from your extension.
In the examples, ext means the destination extension and number means the phone number you want to use. The plus sign describes combining a code with its destination; it is not a button to press. Follow your phone’s keypad or transfer procedure for the configured feature.
Move the conversation to the right person
| Feature shown | What it is for | Business example |
|---|---|---|
| Blind Transfer | Send the current call straight to the selected extension. | Move a caller to the team that handles their enquiry. |
| Attended Transfer | Speak with the recipient before completing the handoff. | Explain a qualified enquiry to the salesperson or buyer first. |
| Transfer to Operator | Send the call to the configured operator or receptionist. | Return a caller to the main reception point. |
| Call Parking | Hold a call in a numbered slot for another extension to retrieve. | Let an available colleague pick up a customer while you check a detail. |
| Voicemail Transfer | Send a caller to the intended extension’s voicemail. | Let a customer leave a message for the person they need. |
| Conference and Pickup | Bring another person into a call or answer a ringing extension using the available feature. | Include a specialist in a discussion or help cover a busy team. |
Keep calls covered while the team is busy
The forwarding section pairs each setup code with its cancel code. Forward All Calls sends incoming calls to the chosen destination. Forward on Busy and Forward No Answer cover those specific situations. Use the matching cancel action when normal answering should resume.
For example, a marketing team running an afternoon promotion can arrange coverage before the calls arrive. A staff member can forward their extension temporarily, while the main business number’s routing continues to be managed in My Numbers and the phone system.
After changing how calls are handled, make a test to the intended business number and verify the destination. Return temporary forwarding or Do Not Disturb settings to the state you want when coverage changes.
Use the remaining reference sections
- Voicemail covers retrieval and directing a caller to a mailbox.
- Paging and Announcements describes calling attention to an extension or group.
- Recording and Monitoring explains the available staff-training controls. Use the access assigned by your phone-system administrator.
- Utility Features includes audio checks, the speaking clock, caller ID, call return, call waiting and Do Not Disturb.
- Use the controls configured for your phone and extension. The reference explains the shortcuts; My Numbers and Phone System manage the wider business routing.