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Mango9

My Profile

Update your contact details and check whether your calling extension is connected.

In the CRM: Settings → My Profile → Profile

Find your profile

Open Settings → My Profile, then choose Profile. The page brings together your account details, company and location, calling extension, and the other settings available to your role.

The tabs can include Profile, Extension, Billing, Security, Pricing and Notifications. A tab appears only when your account has access to it.

Edit your details

Your email verification indicator describes the email address on your account. It is separate from your phone extension’s connection status.

  1. Select Edit profile.
  2. Update the personal, contact, company or location fields you need. Choose a city-based time zone, such as Los Angeles, for your local time.
  3. Save your changes and wait for Profile saved. Reopen the section to confirm the values.
  4. Use Cancel if you want to leave the fields as they were before editing.

Understand Voice & extension

The page refreshes the status while you keep it open. You can select Refresh after signing in on a phone or desktop app.

Numbers Ringing to Extension lists the phone numbers routed to this extension. Use Manage extension to open its calling settings.

The current profile card shows the extension, connection status, Refresh link and Manage extension control. Select the image to enlarge it.
Understand Voice & extension
StatusWhat it means
Checking…Mango9 is requesting the current registration status.
OnlineAt least one phone or app is registered to this extension. This does not describe team-chat presence or whether the person is busy.
OfflineThe status check succeeded and found no registered phone or app for the extension.
Status unavailableThe connection check did not complete. This does not mean the extension is offline. Wait for the automatic retry or select Refresh.

If your extension stays offline

  1. Open your Mango9 phone or Windows app and confirm that you are signed in with the correct account.
  2. Check the app’s calling connection and your internet connection.
  3. Return to My Profile and select Refresh. Allow the check to finish.
  4. If the app reports a registration error, keep the exact error and ask your account owner or support to review the extension setup.