Custom Pricing
See the effective Marketing OS resource rates that apply to your account.
In the CRM: Settings → My Profile → Custom Pricing
Check the rate that actually applies
Custom Pricing loads the account’s current resource rates when you open the tab. Each row shows the resource, its charging unit, Your rate, and the saved effective rate.
Your account administrator manages the owner’s resource rates. This account view is read-only, so you can review the amounts without changing them. Select Reload to request the latest confirmed values.
Read the source of a rate
| Label | Meaning |
|---|---|
| Your rate / Saved effective rate | The confirmed rate selected for this account and resource. |
| General rate | The standard rate used when there is no individual override. |
| Individual override | A separately configured rate applies to this account. |
| Inherited general rate | The account follows the general rate for this resource. |
| Prices confirmed by Central | The page received the current account-rate response. Reload requests a fresh response. |
Match the resource to your marketing activity
| Resource | How it relates to your work |
|---|---|
| Outbound and inbound SMS | Text conversations with prospects and customers; read the message unit shown. |
| Phone calls | Connected calling time for the people handling enquiries. |
| AI calls | Connected time for configured AI calling assistants. |
| AI assistance | A multiplier applied to the base AI usage rate described on the page. |
| Lead Finder · system connection | Phone leads displayed using the system connection. |
| Lead Finder · client connection | Phone leads displayed using your business’s connection. |
| Call recording storage | Storage measured in GB-months, with the proration described by the unit. |
Understand the buyer’s version of this tab
A lead buyer sees the account owner’s buyer rates in their own Custom Pricing view. The labels identify an individual buyer override, general buyer rate or the existing rate being inherited. Buyer balances remain separate from the owner’s Mango9 wallet.
Eligible account owners can use Buyer pricing & permissions to open the separate buyer-rate editor. Existing lead and appointment selling prices continue to be managed through their campaign billing settings.
Review a follow-up campaign
For a booked consultation, your configured AI agent can answer questions, offer an appointment and continue the SMS conversation. A reusable template gives the team a consistent confirmation or reminder. Review the relevant AI-call and text rates alongside the appointment results.
Accepted usage keeps the rate recorded for it. Included allowances and complimentary account access continue to follow their own terms.