Mango9 for Windows
Set up Mango9 on your PC, make business calls, and keep your team messages, customer texts and website chats in one place.
In the CRM: Downloads → Windows App
Install and sign in
- Open the Mango9 download page and choose the Windows x64 installer. x64 means a 64-bit Windows PC; this installer is not a 32-bit x86 package.
- Close Mango9 before an update, run the installer and follow its prompts. Keep your existing installation location when upgrading.
- Open Mango9. On the Password tab, enter your Mango9 account email and password and select Sign in.
- Use Keep me signed in on this computer when you want Mango9 to restore the saved session on your Windows account. The password you type is not saved.
- Wait for Calls: Registered and Messages: Connected in the header. Calls and messages connect separately, so one can be ready before the other.
- Open Settings → Calls, select your microphone and speakers, and save. Make a short test call using a headset if possible.
Sign in with an email code
- Select Email code on the sign-in screen.
- Enter the email address for your Mango9 account and choose Send login code.
- Open the email and enter its six-digit code in the app. Use the newest code if you requested another.
- Complete sign-in. If you need a replacement code, wait until the resend control is available.
- Use Password to return to password sign-in when needed.
Your account is set up automatically
After you sign in, Mango9 retrieves your assigned line and messaging access. You normally do not enter SIP server names, phone passwords or proxy addresses. SIP is the connection used by the phone service; a phone extension is the internal number assigned to you.
The account owner assigns your phone extension and permitted sending numbers. If an assignment is missing, have the owner update it, then refresh or sign in again to load the services for your account.
Make a call or text a recent caller
- Select Calls, then New call. Enter the number or choose a contact and start the call.
- During the call, use the microphone, hold, keypad and other available controls. End the call with the hang-up control.
- To call someone again, choose their entry in Calls and select Call. Video call is available only when the destination and account support it.
- In Windows 1.3.3 or later, select Message between Call and Video call to open SMS with that caller’s phone number already selected. The composer is ready for you to type; opening it does not send a message.
- Check Send from, write your message and select Send. The Message shortcut is unavailable for anonymous callers and short internal extensions because they are not customer SMS numbers.
Choose the right conversation section
| Section | How to use it |
|---|---|
| Team chat | Select a teammate for a direct conversation, or create a group with at least two teammates. Presence shows the available online or last-seen information. |
| SMS | Choose a conversation or New text message. Enter the recipient, choose an approved Send from number, write and send. SMS is sent to a phone number; team chat stays inside Mango9. |
| Social | Select a platform and connected account, then a conversation. The header identifies the account. Available replies, reactions and attachments depend on that platform and conversation. |
| Live Chat | Choose a visitor conversation from your website. Use assignment and unread filters, Transfer, Mute and Resolve. Detail shows available visitor information. |
| Contacts | Find saved contacts and available calling actions. |
| Settings | Choose call devices, ringtone and other preferences. About Mango9 is inside Settings. Use Save for settings changes. |
Messages, pictures and emoji
Use the gray smile icon in the composer to choose an emoji to send. The smile icon below an existing message opens the reaction picker when that channel allows reactions. The three-dot menu contains other available message actions.
Use Attach where it is available, then check the selected file or image before sending. Received images appear in the conversation; use their preview and available copy or save actions. Supported types and limits differ between SMS, team chat, Social and Live Chat.
SMS picture delivery depends on the carrier. An SMS reaction can be recorded in the Mango9 conversation without the other person’s carrier displaying a matching reaction. Check actual delivery status rather than treating a local reaction badge as proof of carrier delivery.
Today and Yesterday are shown with a time; older message dates use month/day/year. Read the conversation header and Send from number before sending, especially after switching accounts or channels.
Sound and ringtone settings
In Settings → Calls, choose the actual microphone you speak into and the speakers or headset you listen through. A loopback device such as Stereo Mix can send the computer’s own audio back into the call.
For the ringtone, select one of the available tones. Preview lets you listen, Stop ends the preview, and Choose audio lets you add a supported custom file. Save applies your choice. Use a headset and check echo cancellation if the other person hears an echo.
If something is missing or disconnected
| Problem | Next step |
|---|---|
| Calls is not Registered | Check your connection and account’s assigned extension. Use Refresh, then ask the owner or support if the line remains unavailable. |
| Messages is Reconnecting | Wait for connectivity to return. Check the saved conversation before retrying a send with an uncertain result. |
| No Send from number | Ask the owner to assign an approved texting number. A call-capable number may not be ready for SMS. |
| No social or website chats | Check filters and the signed-in account. Ask the owner to check connected accounts and website membership. |
| An attachment or action is absent | The website owner or platform may have disabled it. Use only the options offered for that conversation. |
| No sound or echo | Recheck microphone/speakers, Windows device permissions and headset selection. Save the settings. |
Use Windows for campaign follow-up
A customer calls about an advertised service. Select Message in the call history to continue by SMS with their number already filled in. Choose the correct Send from number and send the details they requested.
An adviser can coordinate with a buyer through Team chat while handling the customer’s enquiry. A website visitor can receive help through Live Chat, with the page they came from available in Detail.
Configure AI agents, business numbers and appointment workflows in the CRM. The Windows app gives staff a place to handle the calling and messaging work around those campaigns.