Call Log
Find the outcome, buyer and billing result for an individual campaign call.
In the CRM: Sell Leads & Calls → Call Log
Follow a call from the advertisement to the result
Call Log gives you the detail behind the dashboard. Use it when a buyer asks about a charge, a test call needs checking or a campaign is generating activity without the expected result. DID means the business number that received the call.
Find the call
- Choose a Campaign and Buyer, or leave All to review the wider account.
- Choose Billed, Unbilled or Disputed in Status. Enter From and To dates, then choose Filter.
- Use Search caller, DID to locate a customer or business number. Choose 25, 50 or 100 records per page when reviewing a longer list.
- Read Date, Campaign, Buyer, Caller and DID together. Then compare Duration, Result, Amount and Status.
- Use the play or download control when a recording is available. Choose Export PDF to prepare the filtered call report.
Understand common billing outcomes
| Outcome | What to review |
|---|---|
| Billed | The call qualified and its amount was recorded against the buyer. |
| Below minimum duration | The connected time was shorter than the campaign’s billing threshold. |
| No buyer or buyer inactive | Review the campaign’s buyer assignment and account status. |
| Buyer paused | Review the buyer’s campaign pause settings. |
| Daily cap or budget cap reached | Review the buyer’s agreed daily volume and spending controls. |
| Insufficient balance | Review the buyer’s available balance before further billable activity. |
Use the conversation to improve follow-up
A brief enquiry may still be a useful prospect even when it does not qualify for campaign billing. Review the customer’s question, then use the appropriate SMS template, staff follow-up or configured AI conversation to help them take the next step.
The Disputed filter includes calls with a recorded dispute. Open Call Disputes to read the reason and see whether it is pending, approved or declined.