Distribution Log
See which buyer received a lead or appointment, the amount recorded and the reason for a skipped delivery.
In the CRM: Sell Leads & Calls → Distribution Log
Trace an opportunity from your marketing
The Distribution Log answers a practical question: what happened after an enquiry entered the campaign? It shows the lead or appointment, receiving buyer, delivery status, pricing and recorded amount.
For example, a home-service promotion brings in an enquiry, an AI agent helps arrange an appointment, and your campaign shares the opportunity with the buyer. Use this log to check the handoff and investigate a skipped delivery. Telnyx carries calls and texts; this screen tracks the campaign’s lead and appointment distribution.
Find the delivery you want
- Choose Today, Last 7 Days, Last 30 Days or All Time. Use From Date and To Date for a specific period.
- Choose Campaign and Buyer, then use Status to focus on Delivered, Failed / Skipped, Returned or Disputed records.
- Read Type to distinguish a lead from an appointment. Compare Campaign, Buyer, Status, Pricing, Amount and Details.
- Use Flat View to read the sequence of deliveries, or By Buyer to review the records together for each buyer.
- Choose Refresh for updated results or Export PDF for a report of the current selection.
Understand the outcome
| Status | Meaning and next step |
|---|---|
| Delivered | The opportunity was routed to the buyer. Read its amount and pricing alongside the delivery record. |
| Failed / Skipped | Read Details for the reason, such as balance, duplicate detection or a paused buyer. Correct the cause before retrying. |
| Returned | The buyer returned the item. Review the return information and campaign settings. |
| Disputed | A buyer asked for a review. Open Dispute Resolution to read the request and decision. |
Read totals without losing the customer story
Total Leads counts distinct source leads. Delivery or sale counts describe buyer deliveries, so one lead shared with more than one buyer can have several records. Use the buyer and date filters when comparing totals.
Select a lead or appointment to open its detail view and buyer timeline. It brings together the contact, campaign, agent and delivery history. When offered, Retry attempts delivery again, and Send to additional buyer creates another buyer delivery. Review the intended recipient and campaign terms before taking either action.
For a marketing business, this record helps you spot an offer that is attracting enquiries but needs better buyer matching. Use the reason shown in the log to improve the campaign rather than judging it only by the number of contacts collected.