Import Phone Contacts
Bring an existing contact list into the phone directory and match each column to the right detail.
In the CRM: Voice Features → Phone System → Applications → Contacts → Import
Start with the contact list you already have
Import Contacts adds multiple phone-contact records from a delimited text file. A CSV is a common choice: each line is a contact and commas separate its details.
Open Applications → Contacts and choose Import. Paste the data into Data or use File to Upload to choose the file.
Prepare a clear file
- Put a column heading in the first row, followed by one contact per row. Include the names, numbers and email addresses you want to bring across.
- Use consistent phone-number formatting, including the dialing country code where appropriate.
- Keep From Row at 2 when the first row contains the column headings. Choose another offered starting row if your contact data begins later.
- Choose the Delimiter used by your file: a comma or a vertical bar (|).
- Choose the Enclosure used around text values: double quotes or no enclosure.
Match the columns before importing
- Choose Continue after selecting the file or pasting the data.
- For each source column, choose the matching contact field. Match first name to contact_name_given, last name to contact_name_family, telephone number to phone_number and email to email_address.
- Review the selected fields, then choose Import.
- Return to Contacts, search for a person from the list and open the record to review the imported details.
Example column names
This example keeps the format simple: one header row and one fictional contact. Use your own business contact list and match each column on the next screen.
contact_name_given,contact_name_family,phone_number,email_address
Taylor,Morgan,12025550147,taylor@example.comUse the directory as part of follow-up
An imported directory can help a booking or service team find the right person and callback details. After speaking with a customer, update the useful contact information and record the appointment in Calendar.
For campaign lead imports, buyer distribution and marketing segmentation, use the corresponding Lead Fusion or Sell Leads & Calls tools.