Email Campaign Settings
Set your sender identity and delivery connection so customers recognize your messages.
In the CRM: Email Campaigns → Campaigns → Settings
Start with the identity customers see
General settings hold the default sender name and email address, along with the workspace’s public-page details. Use a recognizable business name and an address that belongs to your connected email service. Existing campaigns keep their saved sender details, so check those separately when you change the default.
- Open General and review Sender name and Sender email.
- Add the appropriate Admin notification e-mails for campaign and import updates.
- Review the public subscription and archive options according to how you want people to find your emails.
- Save the settings, then check the sender on your next campaign draft.
Choose how email is delivered
SMTP means the email service that delivers your messages. Telnyx carries your calls and SMS; your email delivery connection handles email campaigns.
Under SMTP, choose the available connection in Send using. Your account may offer its active Mango9 Connections SMTP or a separate campaign SMTP setup. Select the intended source and choose Apply connection. If a shared connection is unavailable, the page explains why.
For a separate connection, enter the host, port, authentication and encryption settings provided by your email service, then save. The Google connection area provides its own setup fields and Connect delivery action. Use Test connection and a test campaign email to check the result.
What the other settings are for
| Section | Why your business would use it |
|---|---|
| Performance | Control the pace and batching of sends to suit your email delivery service. |
| Privacy | Choose tracking, unsubscribe and subscriber preference behavior. These choices affect how reports are counted. |
| Security | Manage workspace sign-in and protection options when you need them. |
| Media uploads | Control the file types and storage used by your campaign images. |
| Bounces | Choose how the workspace processes email delivery failures. |
| Messengers | Configure additional sending integrations where your campaign setup uses them. |
| Appearance | Customize the appearance of workspace or public email pages. |
Check the complete customer experience
Create a small draft and send a test to your own subscribed address. Check the displayed sender, subject, images and booking link. Once those are right, use the same settings for your marketing audience and review the campaign report afterward.