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Campaign Billing Settings

Connect campaign prices with buyer payment arrangements and manage failed-charge retries.

In the CRM: Sell Leads & Calls → Sell Leads & Calls

Know what the campaign charges for

Start with the offer: a lead, a booked appointment or an eligible call. The campaign’s pricing rules determine the unit price. Your buyer’s payment arrangement determines how that amount is collected or recorded.

Telnyx supplies the carrier service for your calls and texts. Buyer campaign billing handles the opportunity you sell. Keep those service costs and your advertising costs in mind when deciding what to charge.

Review buyer payment setup

Open the Buyer Billings tab to find Lead Buyer Stripe Configuration. Add your buyers in Manage Users first so they appear here.

For a buyer shown in the list, open its configuration and review the billing contact and payment method. The form offers Stripe card details and a balance option when available. Confirm the arrangement with the buyer before saving it.

The current empty state directs you to add Lead Buyers in Manage Users first. Select the image to enlarge it.

Choose what happens after a failed charge

These controls are inside the campaign editor. Save the campaign to retain changes. Select the image to enlarge it.
Choose what happens after a failed charge
ControlBusiness purpose
Max Retry AttemptsSet how many retry attempts are allowed before the billing attempt is treated as permanently failed.
Time Between RetriesSpace retries using the offered interval, from hourly to weekly.
Email notification on final failureGet a notice when the final attempt fails so someone can follow up.
Auto-pause buyer after max retriesPause the buyer after the retry limit is reached.
Pause all billing for this campaignPause campaign billing while you review the arrangement.

Check the commercial result

  1. Review buyer prices and recorded costs in the campaign editor.
  2. Check buyer balance or card setup in Buyer Billings, and the owner’s Stripe connection under Stripe API.
  3. Set the retry and notification choices, then save the campaign.
  4. After a delivery, compare Distribution Log with the lead or appointment report and the buyer’s billing record.
  5. Review a disputed delivery through Dispute Resolution and confirm the recorded credit or decision.